Apple,last year’s champ in RESCUECOM’s consumer reliability report, just got surpassed by Asus in an almost 3 to 1 score for Q1 2009. It even loses to Lenovo.
Asus scored a 972, compared with Lenovo’s 348 and Apple’s 324. How did they get such a high score? Because their repair share was a miniscule 0.2% of service calls to RESCUECOM, whereas Apple’s consisted of 2.1%. Even when you factor in that Asus only has a 1.6% marketshare in the US to Apple’s 6.8%, it’s still quite a low percentage of calls. Here is a brief overview.
Manufacturer U.S. Computer Market RESCUECOM Repair Reliability
Share (percentage of Shares (number of score
computers shipped) service calls to
1-800-RESCUE-PC)
ASUS 1.6% 0.2% 972
IBM/LENOVO 4.1% 1.2% 348
APPLE 6.8% 2.1% 324
TOSHIBA 5.8% 3.4% 172
ACER 12% 8.0% 151
HP/COMPAQ 25.3% 17.9% 142
Data Source: IDC
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