Ynzal an authorized Apple Distributor located at the heart of Quezon City, will soon to lose it’s accreditation from the Cupertino based company.
July 18, 2008
To all our patrons, customers and friends,
We regret to inform you that Ynzal Marketing Corp. will cease to be an Authorized Apple Reseller beginning July 29th. We received notice from Apple recently that we will no longer be accredited as an authorized reseller by July 29, 2008 pursuant to clause 13 B (i) of our Authorized Apple Reseller Sales Agreement (which states that “Apple can terminate the Agreement at any time, with or without cause, on 30 days written notice”).
Last June 4, Apple called our attention because of a complaint by one customer who requested to repair his unit. Apple claimed we have committed irregularities in the warranty procedures for this particular unit.
We have immediately acted on the complaint and resolved the matter with the customer. Our own internal investigations reveal that we have mistakenly encoded a different serial number on our Sales Invoice resulting in a lot of confusion.
We have appealed to Apple for reconsideration by showing them that there was no irregularity at all. We are hoping that Apple would see the merits of our appeal and realize that it was just a case of inadvertence and misunderstanding. Up to now, we have yet to receive a reply from Apple regarding our appeal.
Rest assured however, we will continue to provide our best-in-breed solutions, name-brand products and after market peripherals through the services you came to love.
We are looking forward to your continuous support.
Sincerely,
The Management
This news makes me feel really bad… I know Ynzal, I’m very satisfied with their service, fast and efficient, plus YNZAL’s staff is very pleasing and attentive, never a dull moment, you may even txt them for inquiry beyond office hours.
This incident matters to me because I just ordered an iMac (the cheapest price among the competition), I hope to have it on time (before August). Guess it’s not just me but most of Ynzal’s customer (Pinoymac) .
There are several speculations, elbert started this thread on Philmug.ph with his knowledge of the story.
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